Free replacements on battery and motor and support for 1 year.

Shipping Time (Business Days):

  • In-stock Orders: Typically ship within 2-5 days.

Delivery Time (Business Days):

  • From UK Warehouse: 2-5 Days
  • From China Warehouse: 7-35 Days
  1. Weekends and holidays in the mentioned countries may cause delays in procedures.
  2. An email confirming shipping will be sent to the provided email address once the order is shipped.
  3. The estimated delivery time on is for reference purposes only.
  4. Bikes and accessories may be delivered separately.

Shipping Regions:

  1. Scotland (Dumfries, Edinburgh, Glasgow, Kilmarnock, Motherwell), England (East Midlands, East of England, North East, North West, South East, South West, West Midlands, Yorkshire and the Humber), Wales and England (Greater London).

  2. We use carriers like DPD, DX, UPS, or similar for shipping electric bikes and bikes. Therefore, we DO NOT ship to PO BOXES or APO addresses.

  3. Residents of Scotland (Aberdeen, Dundee, Falkirk, Outer Hebrides, Inverness, Kirkwall, Kirkcaldy, Paisley, Perth, Galashiels, Shetland Islands), Northern Ireland, Channel Islands, Isle of Man, or other U.K. territories should contact us for double order confirmation. This might result in extra shipping fees or order cancellations.

Import Duty and Tax:

In most cases, import and customs duties and fees are covered in your final payment to Customers are responsible for paying these fees as part of international shipments (except when shipping from the mentioned warehouses to a domestic or single marketplace). Customers must also ensure compliance with local/state/federal regulations for importing and using electric bicycles.

Changes to Shipping:

Any changes to shipping after an item has shipped (such as address changes, holding orders, or updating shipping preferences) may cause delays in receiving products, replacements, or refunds. Changes to color or size of ebikes must be made before the order is shipped.

Note on Lost, Stolen, or Damaged Items:

We are not liable for lost, stolen, or damaged items due to the actions of FedEx or any other parcel service.

Return Shipping:

You are responsible for return shipping costs, which are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of the returned item. Refer to our Limited Warranty Terms for warranty and claims information.

Third-Party Shipping and Paypal Address:

For third-party shipping outside of Aton Bikes' normal process, we cannot provide additional shipping information or documentation.

Paypal Shipping Address:

For orders processed through Paypal, please ensure that the address matches the confirmed address provided by PayPal. If shipping to certain countries and regions is not possible, we will notify you via email after your purchase.


              Terms & Conditions

              Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

              The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

              We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

              The headings in these Conditions are for convenience only and shall not affect their interpretation.

              We recommend that you print and keep a copy of these Terms and Conditions for your future reference...