Handling Time (Business Days)*

In-stock orders typically ship within 2-5 days.

Delivery Time (Business Days)*

From UK Warehouse: 2-5 Days
From China Warehouse: 7-35 Days
1) Weekends and Holidays above countries may delay those procedures.
2) A shipping confirmation email will be sent to the email address attached to the order once the order has shipped.
3) The estimated delivery time on www.atonbikes.co.uk is only for reference.
4) Bikes and accessories may be delivered separately.

Shipping Regions**

1) Scotland(Dumfries, Edinburgh, Glasgow, Kilmarnock, Motherwell), England(East Midlands, East of England, North East, North West, South East, South West, West Midlands, Yorkshire, and the Humber), Wales and England(Greater London).

2) As we ship DPD/DX/UPS or other similar carriers for electric bikes or bikes we DO NOT ship to PO BOXES or APO.

2) Residents of Scotland(Aberdeen, Dundee, Falkirk, Outer Hebrides, Inverness, Kirkwall, Kirkaldy, Paisley, Perth, Galashiels, Shetland Islands), Northern Ireland, Channel Islands, Isle of Man, or other U.K. territories be reached for double order confirmation, this may result in extra shipping fees or order cancellations.

Import Duty and Tax

In most cases, you will receive items or orders at your final payment paid to www.atonbikes.co.uk. It is the customer's responsibility to pay the import and customs duties and fees that are incurred as a result of the international shipment (Except shipping from the above warehouses to a domestic or single marketplace), the customer is also responsible for ensuring they comply with all of their local/state/federal regulations concerning the import and use of electric bicycles.

Changes of Shipping

Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the Products and replacement Products and/or refunds. If you would like to change the color or size of your ebike, you must do so prior to your order being shipped.

Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.

For any third-party shipping outside of Aton Bikes normal shipping process, Aton Bikes cannot provide ANY additional shipping information or documentation.

Paypal Shipping Address

If your payment is processed by Paypal, please note that we only ship to the confirmed address provided by PayPal. Before you pay, please make sure your address in PayPal matches the address you would like us to ship to. If in any case of some countries and regions, we can not ship to, we will also inform you accordingly by email after your purchase.