Free replacements on battery and motor and support for 1 year.


Payment Policy


Debit and Credit Card are our preferable payments method on You can also use alternative payment methods - either a bank wire transfer or convenience store payment. If you want to use a bank wire transfer, please contact us at customer support with your order ID to get our bank information.

Payments may be declined or returned to you, in Aton Bikes sole discretion, for any reason or no reason at all. If we accept a pre-order of any Product, your account, credit card, or other payment mechanisms will be charged upon approval by Aton Bikes, regardless of when your purchase is expected to ship.

If any credit card chargeback of any amount is issued on an order, the Limited Warranty for that order will be paused until the chargeback has been resolved.


All applicable taxes (including sales tax) will be collected on all orders where such taxes are required to be collected.


For qualified purchasers, e-bikes may be financed through Aton Bikes consumer financing partners. The necessary qualifications for financing an e-bike purchase, and your rights and obligations associated with such purchase, are solely determined by the consumer financing partner. It is your responsibility to review and understand all terms and conditions associated with financing an e-bike purchase, and you hereby acknowledge that Aton Bikes is in no way responsible for any such financing.


If you are approved for any refund, a credit will automatically be applied to your credit card or original method of payment, within 2-15 days.

Orders Flagged as Fraud

If your order is flagged by our system as a high risk of fraud, we reserve the right to refuse to fulfill and refund your order. If you feel that a refund was made by mistake, please email us at customer support.


              Terms & Conditions

              Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

              The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

              We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

              The headings in these Conditions are for convenience only and shall not affect their interpretation.

              We recommend that you print and keep a copy of these Terms and Conditions for your future reference...