Free replacements on battery and motor and support for 1 year.


Delivery Time: How long does it take to receive my order? ▼
Enjoy Rapid FREE Next Day Delivery* on all Electric Scooters and Electric Bikes (subject to courier cut-off times). We aim to dispatch online orders within 1 business day.
Warranty: How does your warranty work? ▼
Get peace of mind with our in-house 1-year warranty on all Electric Scooter and Electric Bike purchases. The warranty starts from the day of delivery, and our London shop and repair center cover all repairs.
Delivery Locations: Where do you deliver? ▼
We offer FREE delivery anywhere in the UK within 1-2 business days. Please note that we currently do not deliver internationally.
Weight Limit: Is there a weight limit for riders? ▼
For optimal performance and safety, we recommend not exceeding the weight limit specified for each Electric Scooter. Usage beyond the weight limit can be hazardous, void the warranty, and cause increased wear and tear on components.
Battery Maintenance: How can I prolong the battery life? ▼
To maximize the lifespan of your Lith-Ion Battery, we recommend keeping it charged above 80% whenever possible.
Battery Inclusion: Are batteries included? ▼
Yes, all Electric Scooters and Electric Bikes come equipped with batteries. Additional batteries are available upon request.
Assembly: Does my Electric Scooter require assembly? ▼
No, your Electric Scooter will be delivered fully assembled. Only minimal screw installation is required, and tools and an easy-to-use guide will be provided in the box.
Payment Options: Do you offer Buy Now Pay Later or Finance? ▼
Yes, we offer affordable 0% interest payment plans through our partnerships with Klarna and PayPal Credit. Simply select Klarna/PayPal at checkout and follow the steps on their website to apply.
Application Rejection: What if I am rejected by Klarna/PayPal? ▼
Each application is assessed individually by Klarna/PayPal, and we do not have control over the outcome. Please ensure that your shipping and billing address match, as this is a common reason for rejection.

              Terms & Conditions

              Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

              The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

              We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

              The headings in these Conditions are for convenience only and shall not affect their interpretation.

              We recommend that you print and keep a copy of these Terms and Conditions for your future reference...